Delivery and Returns
FREE DELIVERY ON ORDERS OVER €39 WITHIN IRELAND
When we receive your order it will be processed for dispatch, in most cases, within 1-3 working days. Should your order be delayed in any way, we will contact you directly to inform you of this delay.
Once your order is dispatched from our warehouse it will be delivered, in most cases, the next working day. International orders are subject to normal postal timeframes. Please also note that a signature is required upon delivery. To ensure you get your items as soon as possible please make note of the details of your chosen delivery option below:
Our delivery partners DPD ( www.dpd.ie ) are responsible for the prompt delivery of your goods. You will receive a text message informing you of a 2 hour window wherein your package will be delivered. Please note that a DPD representative may need to contact the phone number you provided in order to obtain directions and complete delivery. Also a signature is required to complete delivery.
We send all postal orders via An Post Parcel Post; If no one is available to sign for the delivery then an information slip will be left at the address with details of how you can collect your package at the nearest Post Depot.
We send all international orders via An Post Parcel Service.
If no one is available to sign for the delivery then an information slip will be left at the address with details of how you can collect your package.
International Delivery lead times (after dispatch): UK: 3-5 Days, Europe 3-7 Days, USA 6-9 Days, Rest of World 6-11 Days (Delivery times are estimated in working days)
Sam McCauley Chemists Refund/Exchange Policy
This refund/exchange policy does not affect your statutory rights.
With proof of purchase (within 14 days)
Should you wish to return an item(s) we will be happy to exchange for items of the same value, a Store Credit Note or refund providing the return takes place within 14 days of purchase and is accompanied by the original sales receipt. The returned item(s) must be as new, in the original packaging and in a re-saleable condition. Exclusions apply and are detailed below. All refunds are issued to the original method of payment.
With proof of purchase (14 to 28 days)
Should you wish to return an item(s) after 14 days, we will be happy to exchange for items of the same value or a Store Credit Note. Return must be accompanied by the original sales receipt. The returned item(s) must be as new, in the original packaging and in a re-saleable condition. *Exclusions apply and are detailed below.
Without proof of purchase
Unfortunately, items not accompanied by an original sales receipt cannot be accepted for refund/exchange.
Items Purchased in another Branch
Items do not have to be returned to the store in which they were purchased. Providing the above terms and conditions are met, your return can be presented at any Sam McCauley store.
Products excluded from our Refund/Exchange Policy
- Digital Cameras, Laptops, Tablet PCs and other IT products
- Sam McCauley Gift Cards
- Prescription Medicines
For reasons of health and hygiene, we are unable to offer a refund or exchange on the following products:
- Pierced earrings and other pierced body jewellery
- Hair accessories unless tags are still in place and packaging is unopened
- Hair Extensions
- Fascinators and Hats
- Baby Formula
- Support stockings, underwear and other such garments
Online Store Returns Policy
Items purchased online can be returned to any Sam McCauley store for a refund within 14 days of delivery. All refunds will be via card only, no cash refunds will be provided. Items returned must be as new, in the original packaging and in re-saleable condition. All returns to store must be accompanied by a copy of the delivery docket received with your order.
Sam McCauley Chemists - Online Sales,
Items purchased online can also be returned via Post/Courier to
4-7 Redmond Square
No responsibility can be accept or items that are lost in transit so it is recommended that all items are returned via recorded delivery.
For your convienence, you may also return your order using An Posts "Return my Shopping" service - Please CLICK HERE for more information
*Under EU Distance Selling Directive 97/7/EC the restriction above regarding Digital Cameras, Laptops, Tablet PCs and other IT products does not apply to purchases from our online store.