Sam McCauley Chemists Refund/Exchange Policy
This refund/exchange policy does not affect your statutory rights.
With proof of purchase (within 14 days)
Should you wish to return an item(s) we will be happy to exchange for items of the same value, a Store Credit Note or refund providing the return takes place within 14 days of purchase and is accompanied by the original sales receipt. The returned item(s) must be as new, in the original packaging and in a re-saleable condition. Exclusions apply and are detailed below. All refunds are issued to the original method of payment.
With proof of purchase (14 to 28 days)
Should you wish to return an item(s) after 14 days, we will be happy to exchange for items of the same value or a Store Credit Note. Return must be accompanied by the original sales receipt. The returned item(s) must be as new, in the original packaging and in a re-saleable condition. *Exclusions apply and are detailed below.
Without proof of purchase
Unfortunately, items not accompanied by an original sales receipt cannot be accepted for refund/exchange.
Items Purchased in another Branch
Items do not have to be returned to the store in which they were purchased. Providing the above terms and conditions are met, your return can be presented at any Sam McCauley store.
Products excluded from our Refund/Exchange Policy
Digital Cameras, Laptops, Tablet PCs and other IT products
Sam McCauley Gift Cards
For reasons of health and hygiene, we are unable to offer a refund or exchange on the following products:
Pierced earrings and other pierced body jewellery
Hair accessories unless tags are still in place and packaging is unopened
Fascinators and Hats
Support stockings, underwear and other such garments
Online Store Returns Policy
Items purchased online can be returned to any Sam McCauley store for a refund within 14 days of delivery. All refunds will be via card only, no cash refunds will be provided. Items returned must be as new, in the original packaging and in re-saleable condition. All returns to store must be accompanied by a copy of the delivery docket received with your order.
Items purchased online can also be returned via Post/Courier to
Sam McCauley Chemists - Online Sales,
4-7 Redmond Square
No responsibility can be accept or items that are lost in transit so it is recommended that all items are returned via recorded delivery.
*Under EU Distance Selling Directive 97/7/EC the restriction above regarding Digital Cameras, Laptops, Tablet PCs and other IT products does not apply to purchases from our online store.