With proof of purchase
Should you wish to return an item(s) we will be happy to exchange for items of the same value or a Store Credit Note or refund providing the return takes place within 28 days of purchase. Proof of purchase includes one of the following: your Sam McCauleys Chemist receipt, your credit card receipt, your statement or your sales order. The returned item(s) must be as new, in the original packaging and in a re-saleable condition. Exclusions apply.
Without proof of purchase
If you are returning items without a proof of purchase you may exchange at the current selling price for alternative items or credit note only. This function is entirely at the discretion of store management. The returned items must be currently listed as live products. The returned item(s) must be as new, in the original packaging and in a re-saleable condition. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition. Exclusions apply.
o What products are excluded from our refund policy?
- We are unable to offer a refund on Digital Cameras, laptops, tablets and other IT products.
- Gift cards and other vouchers.
For reasons of health and hygiene we are unable to exchange or refund the following products:
- Cosmetics/fragrance once the original packaging has been opened, unless faulty.
- Bags and hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.
- Support Stockings, Underwear and other such garments
- Hair Extensions.
- Hair Fascinators - no exchange or refund.
- Used Electrical Haircare Products (Straighteners, Stylers etc.) unless faulty
- Baby Formula (unless faulty stock )